If the they are not, then the processes not only work against the staff, but they also work against each other. Not only this, but processes should be joined together and work together. Policies and Processes should be made clear to everyone and they should also be accessible.
Inadequate or unclear policies and processes can bring a business to a standstill, generate low morale and impact on performance. Processes Should Work For the Staff and Not Against Them – Policies and processes are a requirement of any business, but ultimately they should be there to make things clear and easy for the staff and not there to hinder them. Businesses need to use any tools available to seek feedback from their customers and changes made based on the feedback.
Investment Should Be Made In Training and Development – In these tough times training budgets seem to get cut, but if organisations are not investing in training and development, they won’t have the skilled workforce that is required to work in a lean and trimmed environment.Ĭustomer Feedback Must Be Acted Upon – If a business has no process in place to seek customer feedback they will have no way in finding out what they like about the business and what they don’t. It should be understood that just because someone is good at the technical aspects that they automatically can lead people. They are not promoted based on their ability to lead. Leaders and Managers Must Be Recruited/Promoted Based on Leadership Ability – It happens in many organisations where people are promoted based on their technical ability or the amount of time they have spent in the business. If this communication does not happen, then the workforce quickly become demotivated as they feel as though they don’t know what is going on. If ideas and changes cannot be implemented, then feedback must be sent down through the workforce to help them to understand why changes cannot be made and what changes will be implemented. These are the people that are customer facing and know exactly what the issues are in the business. Feedback must be sought from those that work on the ground. Organisations MUST but practices into place where two way communication happens. Poor Communication Leads to Poor Performance – When a business grows it can be easy to lose touch with the people that work on the ground. Here are my thoughts on the lessons from the series:
#Undercover boss episodes series
It can be tough to put one Undercover Boss episode over the other when there are so many good ones, which is why you can vote on however many episodes you like.Having just watched the last episode of the series of Undercover Boss, I think there are some key lessons that we can learn from each of the episodes. Vote up your favorite episodes of Undercover Boss, and vote down any bad episodes that you really didn't enjoy, despite how much you love the series as a whole. The first celebrity edition premiered in May 2018. Undercover Boss premiered on CBS on February 7, 2010.
It features CEOs, founders, and board members donning disguises to learn more about the inner-workings of their companies and the employees who work there. Undercover Boss is an American reality show based on the British series of the same name. There are so many entertaining episodes of Undercover Boss, filled with personal success stories and examples of hardworking employees, but which ones really stand out? Do you like "Modell's Sporting Goods" the best, or is "Diamond Resorts International" your favorite episode of Undercover Boss? To determine once and for all what the best episodes of Undercover Boss are, let's rank every Undercover Boss episode from best to worst.
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